RETURN & EXCHANGE
At MoodyCase, your happiness while shopping with us is our primary concern. While each order undergoes rigorous quality checks before shipment, we recognize that unexpected issues can occur. If you receive a damaged or incorrect item, please contact us without delay. Your satisfaction is paramount, and we're here to swiftly address any concerns you have.
Is it possible to return my purchased item for a refund?
Absolutely! Our unwavering dedication is to ensure your satisfaction. Should you wish to initiate a product return, kindly reach out to us within 10 days from the receipt of your order (based on the delivery date indicated in the tracking record, if applicable), and kindly provide us with the reason for the return. We will then furnish you with comprehensive return instructions.
Please note that we cannot accept returns that have not been communicated to us beforehand. Refunds for accepted returns will be processed back to your original payment method. If your initial payment was conducted via credit/debit card or bank account, please anticipate a potential processing interval as PayPal (our credit card settlement service provider) finalizes the credit transaction with your bank.
Is it possible to exchange an item instead of receiving a refund?
Certainly! Kindly get in touch with us, stating the reason for your return, within 10 days of receiving your order (based on the delivery date mentioned in the tracking record, if applicable). We will then furnish you with comprehensive return instructions. Please be aware that we facilitate a one-time exchange per order. Any price disparity between the original item and the exchange item will be applied.
You can contact us through our contact page! We will be happy to assist you.